Job Title: Senior Support Executive
Exp: Min. 5+ Years
Key Responsibilities:
Conduct feedback calls after resolution of complaints or service cases
Follow up with existing clients for spares and service requirements
Record and track all client complaints efficiently
Handle incoming customer complaint calls
Maintain technical records and data for cranes (old to new models)
Ensure all service call reports are updated accurately in CRM
Requirements:
Graduate in any discipline
Good communication and customer handling skills
Basic technical understanding (preferred)
Experience in service/support role is an advantage
Job Type: Full-time
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits:
Work Location: In person
