VK Shah group is looking for a Customer Relationship Manager. Our ideal candidate would be someone who has a growth mindset and is comfortable in a cross-functional environment.
The VK Shah Group's ideals of excellence, sustainability, and innovation are brought to the real estate sector by VK Shah Projects. The development of each project combines a commitment to cutting-edge design and technology with a long history of excellence and trust.
We are looking for a Customer Relationship Management (CRM) who would focus on building, maintaining, and improving relationships between a company and its customers. customer interactions, analyzing customer data, and improving customer satisfaction and retention. They use CRM systems to track customer activity, design marketing campaigns, and ensure a personalized customer experience.
Key Responsibilities
- Ensure timely follow-up on all client leads after order placement
- Maintain strong relationships with existing clients by providing excellent after-sales service
- Collect honest customer feedback to improve service quality and customer satisfaction
- Manage end-to-end client servicing from order confirmation to payment collection
- Address and resolve client queries and concerns promptly and effectively
- Provide clear guidance and support to clients regarding company products and services
- Act as the primary point of contact for client complaints and escalate issues to the appropriate department when necessary
- Understand client requirements thoroughly and deliver effective solutions.
Skills Required
- Strong analytical and data interpretation skills
- Knowledge of CRM tools and marketing automation platforms
- Communication and interpersonal skills
- Problem-solving ability
- Basic understanding of digital marketing (email, social media, campaigns)
- Attention to detail and organization
Why Should You Work for VK Shah Group?
- A culture of valuing our employees and promoting an autonomous, transparent, and ethical work environment.
- Talented and supportive peers who value your contributions.
- Challenging opportunities: Learning happens outside the comfort-zone and that’s where our team likes to be - always pushing the boundaries and growing both personally and professionally.
- Transparency: an open, honest and direct communication with co-workers and business associates.
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
