Respond to corporate customers inquiries and coordinate cab allocatons across multiple cities
Handle and resolve customer queries efficiently while ensuring high service standards.
Identify complex issues and escalate them to supervisors when required.
Provide accurate and timely information regarding services to customers.
Maintain detailed records of all interactions in line with standard operating procedures.
Conduct follow-ups with customers to ensure resolution and satisfaction
Build and maintain strong customer relationships through clear and proactive communication.
Acknowledge customer concerns promptly and ensure effective resolution
Corporate Clinet Handling & Account Coordination
Fleet/ Cab Operations Management
Strong Communication & Interpersonal Skills
Experience in managing end to end corporate cab services across multiple cities
Handling high volume customer Intercations (Calls, emails, and service requests)
Coordinating with vendors/ drivers to ensure timely service delivery
Resolving customer compaints and ensuring service satisfaction
Working closely with Internal teams to improve service efficiency and customer experience
Experience Level : 0-3 Years of work experience in relevant field
Qualification : Any Degree
