Job Description – QA/QC Manager (Interior Design & Fit-Out)
Job Title
QA/QC Manager – Interior Design & Fit-Out
Experience
15–20 Years in Interior Fit-Out, Commercial, Hospitality, Retail, Residential, and High-End Interior Projects.
Department
Quality Assurance / Quality Control
Reports To
Director – Projects / Operations Head
Job Summary
The QA/QC Manager will lead the Quality Assurance and Quality Control function across multiple interior fit-out projects. The role is responsible for developing quality systems, ensuring compliance with project specifications, client requirements, industry standards, and company procedures while driving a culture of quality throughout the organization.
Key Responsibilities
- Develop, implement, and continuously improve the company's Quality Management System (QMS).
- Establish quality standards, inspection procedures, and quality control processes for all projects.
- Review project specifications, drawings, BOQs, material submittals, and method statements from a quality perspective.
- Lead the QA/QC team across multiple projects and provide technical guidance and mentoring.
- Ensure compliance with approved materials, workmanship standards, and client specifications.
- Conduct regular site quality audits and inspections to monitor project quality.
- Review and approve Inspection & Test Plans (ITPs), quality checklists, and inspection reports.
- Manage NCRs, corrective actions (CAPA), and root cause analysis to prevent recurring quality issues.
- Coordinate with Project Managers, Design, Procurement, Consultants, Clients, and Subcontractors to resolve quality concerns.
- Ensure mock-ups, sample approvals, and benchmark installations meet quality expectations before execution.
- Monitor quality KPIs and prepare periodic quality performance reports for management.
- Drive continuous improvement initiatives to reduce rework, defects, and customer complaints.
- Lead final quality inspections, snag closure, and project handover activities.
- Ensure compliance with ISO 9001 quality management standards and other applicable regulations.
- Support prequalification, vendor evaluation, and quality assessment of subcontractors and suppliers.
Qualification
- Bachelor's Degree in Civil Engineering, Architecture, Interior Design, or a related discipline.
- ISO 9001 Lead Auditor/Internal Auditor certification will be an added advantage.
Experience & Skills
- 15–20 years of experience in QA/QC for interior fit-out projects.
- Proven experience in managing quality across multiple large-scale projects.
- Strong knowledge of interior finishes, joinery, furniture, gypsum, ceilings, flooring, glass, metal, painting, stone, and MEP coordination.
- Excellent understanding of QA/QC documentation, inspection procedures, and quality audits.
- Strong leadership, decision-making, communication, and stakeholder management skills.
- Proficiency in AutoCAD, Microsoft Office, and project documentation systems.
Key Performance Indicators (KPIs)
- Reduction in project rework and quality defects.
- First-time inspection approval rate.
- Timely closure of NCRs and punch-list items.
- Client satisfaction and successful project handovers.
- Compliance with company quality standards and ISO requirements.
- Continuous improvement in quality processes and team performance.
Pay: ₹465,251.96 - ₹1,784,253.12 per year
Benefits:
- Cell phone reimbursement
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
