Job Summary
We are looking for a courteous, well-organized, and customer-focused Front Office Executive to join our hospital team. The ideal candidate should have excellent communication and interpersonal skills, with a basic understanding of hospital administration. Freshers with a positive attitude and willingness to learn are welcome to apply, while candidates with up to 1 year of relevant experience will have an added advantage.
Key Responsibilities
- Welcome and assist patients, visitors, and attendants in a professional and friendly manner.
- Manage patient registration, admissions, appointments, and enquiries.
- Coordinate with doctors, nursing staff, and other hospital departments to ensure smooth patient flow.
- Maintain accurate patient records and update hospital management systems.
- Handle telephone calls, emails, and front desk communications efficiently.
- Guide patients regarding hospital services, billing procedures, and appointment schedules.
- Ensure all front office activities are carried out in accordance with hospital policies and protocols.
- Maintain cleanliness, confidentiality, and professionalism at the reception area.
- Handle patient concerns promptly and escalate issues when necessary.
- Assist with administrative tasks and prepare basic reports as required.
Required Qualifications
- Any Bachelor's degree or diploma in any discipline.
- Fresher or up to 1 year of experience in a front office, customer service, or hospital administration role.
- Basic understanding of hospital administration and patient handling processes.
- Good communication skills in English and the local language.
- Proficiency in MS Office and basic computer applications.
- Strong organisational, multitasking, and customer service skills.
Preferred Skills
- Pleasant personality with a professional appearance.
- Excellent interpersonal and problem-solving abilities.
- Ability to work in rotational shifts, including weekends and public holidays if required.
- Ability to remain calm and efficient in a fast-paced healthcare environment.
- Experience with hospital management software is an added advantage.
For more details Contact - +91 8220653555/[email protected]
Work Location: In person
