Chennai, Tamil Nadu
Job Summary
"Overview of the Role The SAS (Statistical Analysis Software) Platform Support Specialist plays a critical role in ensuring the stability, reliability, and performance of SAS environments that underpin essential data analytics and business intelligence initiatives within the Life Sciences and Healthcare sector. The role involves managing, supporting, and optimizing the SAS platform to enable data-driven decision-making, compliance, and operational efficiency, directly impacting the company’s ability to deliver innovative healthcare solutions. Detailed Responsibilities Provide advanced administration and operational support for SAS Grid environments, ensuring high availability, scalability, performance, and reliability. Administer, monitor, and maintain SAS Grid Infrastructure, SAS Metadata Server, SAS Workspace Server, Mid-Tier, Web Applications, and associated platform services. Perform installation, configuration, upgrades, hotfix implementation, patch management, and platform maintenance activities across Development, Test, UAT, and Production environments. Monitor SAS Grid workloads, server utilization, job execution, batch processing, queue management, and overall platform health to ensure optimal performance. Troubleshoot and resolve complex SAS Grid, infrastructure, scheduling, workload balancing, authentication, and performance-related issues. Analyze platform logs, system metrics, workload statistics, and operating system resources to identify bottlenecks and implement performance improvements. Manage SAS Grid node configuration, workload balancing policies, failover mechanisms, and capacity planning activities. Support and maintain integrations between SAS Grid, databases, ETL tools, enterprise applications, cloud platforms, and third-party scheduling tools. Administer user access, security groups, authentication, authorization, and role-based access controls in compliance with enterprise security standards. Coordinate platform upgrades, environment refreshes, migration activities, and infrastructure modernization initiatives. Lead incident, problem, change, and service request management activities following ITIL best practices. Conduct Root Cause Analysis (RCA) for recurring platform issues and implement corrective and preventive actions. Perform backup validation, disaster recovery testing, business continuity planning, and platform recovery exercises. Collaborate with infrastructure, database, network, storage, and security teams to ensure stable platform operations. Monitor platform capacity, resource consumption, and future demand to support scalability and performance planning. Develop and maintain architecture documentation, operational runbooks, installation procedures, support guides, and knowledge base articles. Implement automation using Shell scripting, Python, PowerShell, or scheduling tools to improve operational efficiency. Coordinate with SAS vendor support for issue resolution, product upgrades, platform optimization, and technical escalations. Ensure compliance with audit requirements, organizational policies, data governance standards, and Life Sciences regulatory requirements. Mentor junior administrators and support engineers on SAS Grid architecture, administration, and best practices. Skill Requirements SAS Grid Administration SAS Metadata Server Administration SAS Platform Management SAS Visual Analytics SAS Enterprise Guide & SAS Studio Grid Workload Management Linux / UNIX Administration Platform Installation, Upgrade & Patching Performance Tuning & Capacity Planning Oracle / SQL Server / PostgreSQL Scheduling Tools (Control-M, AutoSys, Cron) Security & Access Management Disaster Recovery & Business Continuity Shell Scripting / Python / PowerShell ITIL Service Management Incident, Problem & Change Man
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas
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