Job Description – Field Support Engineer
Position
Field Support Engineer
Experience
1–3 Years (Freshers with relevant technical knowledge may also be considered)
Qualification
- Diploma / BE / B.Tech in Computer Science, Information Technology, Electronics, or a related field.
- Relevant technical certifications will be an added advantage.
Job Summary
The Field Support Engineer is responsible for providing onsite installation, troubleshooting, maintenance, and technical support for desktops, laptops, printers, networking devices, IP surveillance systems, and Windows operating systems. The role requires regular customer visits, issue resolution within SLA, and effective coordination with internal technical teams.
Key Responsibilities
End User Support
- Install, configure, troubleshoot, and maintain Desktop PCs and Laptops.
- Diagnose and resolve hardware and software issues.
- Install and configure printers, scanners, and peripheral devices.
- Perform preventive maintenance and health checks.
- Handle operating system installation, driver updates, and software deployment.
Networking Support
- Basic configuration and troubleshooting of Firewalls.
- Basic configuration of Managed and Unmanaged Switches.
- IP addressing, subnetting, VLAN basics, and network connectivity troubleshooting.
- LAN, WAN, Wi-Fi, and internet connectivity support.
IP Surveillance Support
- Installation and configuration of IP Cameras.
- Installation and troubleshooting of NVRs/DVRs.
- Camera alignment, recording verification, and remote access configuration.
- Basic troubleshooting of surveillance controllers and networking issues.
Windows Administration
- Installation and support of Windows Desktop Operating Systems.
- Basic administration of Windows Server.
- User account management.
- Shared folder, printer, and network access configuration
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
