Agile Coach
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
The Scrum Lead is a senior delivery and operational leadership role responsible for enabling high-performing agile execution across the Enterprise Commercial application product model organization. This leader manages a team of Scrum Masters and key delivery support roles including Performance, Testing and Budget Management.
The role partners closely with Product Line Owners, Technology Leaders, Architecture, Finance, and Business stakeholders to ensure delivery of application enhancements, transformation initiatives, operational stability, and continuous improvement outcomes.
The Scrum Lead serves as a member of the Enterprise Commercial Digital leadership team and is accountable for agile execution excellence, demand management, delivery forecasting accuracy, financial planning support, value tracking, portfolio management, governance, and the evolution of delivery practices, tools, and metrics.
Key Responsibilities:
Agile Delivery Leadership
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Lead and develop a team of Scrum Masters supporting multiple application product teams.
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Establish consistent agile delivery standards, governance, and execution practices across teams.
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Ensure effective backlog management, sprint planning, release planning, and agile ceremonies.
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Drive delivery accountability, transparency, and predictable execution across the portfolio.
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Coach Scrum Masters and teams on agile maturity, and continuous improvement practices.
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Remove organizational impediments impacting delivery, team velocity, or operational effectiveness.
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Ensure alignment between product roadmaps, delivery priorities, and execution capacity.
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Support portfolio management processes and be the single point of contact into broader ET and Commercial portfolio managers.
Product & Business Partnership
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Partner with Product Line Owners and business stakeholders to deliver strategic application and transformation initiatives.
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Support prioritization and sequencing of work aligned to business value and organizational objectives.
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Facilitate alignment between product, technology, operations, and shared services teams.
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Help drive operational excellence and continuous improvement initiatives across the organization.
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Participate as an active member of the Enterprise Commercial Technology leadership team, contributing to strategic planning and organizational decisions.
Delivery Management & Governance
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Oversee delivery health, milestone tracking, dependency management, and risk mitigation activities for the portfolio.
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Ensure Scrum Masters maintain accurate project plans, backlog health, sprint metrics, and release readiness.
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Establish and monitor KPIs related to delivery performance, throughput, quality, predictability, and value realization.
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Lead portfolio-level agile governance and reporting routines.
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Assist Sr Director and Product Line Managers to manage escalation resolution and cross-team coordination for complex initiatives.
Performance, Testing & Quality Oversight
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Lead the Performance Analyst function responsible for tracking delivery value, metrics, KPIs, and operational reporting.
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Ensure meaningful measurement of business outcomes, team performance, and transformation progress.
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Provide leadership oversight to Testing and Quality Leads to ensure strong QA practices and release quality.
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Promote quality engineering, automation, defect prevention, and continuous testing practices.
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Drive accountability for production stability, defect reduction, and quality improvements.
Financial & Operational Management
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Support financial forecasting, budget planning, and resource capacity management activities.
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Provide oversight and quality checks to ensure accuracy of delivery forecasts, staffing plans, and financial reporting inputs.
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Partner with finance and leadership teams to manage operational budgets and vendor/resource allocations.
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Monitor demand intake and capacity planning to balance strategic initiatives and operational support work.
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Help optimize delivery efficiency and cost effectiveness across the organization.
Process Improvement & Innovation
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Design and implement new tools, templates, reporting mechanisms, and agile operating practices.
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Identify opportunities to improve team efficiency, transparency, collaboration, and delivery predictability.
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Drive adoption of agile best practices, delivery automation, and operational improvements.
Leadership Responsibilities
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Build, mentor, and retain high-performing agile delivery teams.
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Provide coaching, performance management, and career development for direct reports.
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Establish clear goals, expectations, and accountability measures.
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Promote collaboration and healthy team dynamics across product and technology teams.
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Influence stakeholders at all organizational levels through strong communication and leadership presence.
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Project Management Professional - Project Management Institute (PMI)Project Management Institute (PMI)
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Technology Delivery Management
Remote Type -
Office
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
