Job Summary
We are seeking a motivated and results-driven Telemarketing Executive to join our sales team. The ideal candidate will be responsible for making outbound calls to prospective customers, generating leads, promoting products or services, and maintaining positive customer relationships. The role requires excellent communication skills, persuasion abilities, and a customer-focused approach to achieve sales and business goals.
Key Responsibilities
- Make outbound calls to potential and existing customers to promote products or services.
- Generate and qualify sales leads through telemarketing campaigns.
- Explain product or service features, benefits, and pricing to customers.
- Answer customer inquiries and address objections professionally.
- Schedule appointments or product demonstrations for the sales team.
- Maintain accurate customer records and update CRM systems.
- Follow up with leads to convert prospects into customers.
- Meet or exceed daily, weekly, and monthly call and sales targets.
- Build and maintain strong customer relationships.
- Stay updated on company products, services, and promotional offers.
- Ensure compliance with company policies and telemarketing regulations.
Required Skills & Qualifications
- High school diploma or Bachelor's degree in Business, Marketing, or a related field (preferred).
- 1–3 years of experience in telemarketing, telesales, customer service, or a similar role.
- Excellent verbal communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Ability to handle rejection and work under pressure.
- Good listening, problem-solving, and customer service skills.
- Strong time management and organizational skills.
Key Performance Indicators (KPIs)
- Number of outbound calls made per day.
- Qualified leads generated.
- Appointment booking rate.
- Sales conversion rate.
- Customer satisfaction score.
- Monthly revenue generated through telemarketing.
- CRM data accuracy and follow-up completion.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Ability to commute/relocate:
- Guduvanchery Lake, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Marketing: 1 year (Preferred)
- Telemarketing: 1 year (Preferred)
Work Location: In person
