Job Description – Receptionist
Hotel Tushar Elegant is looking for a Receptionist / Front Office Executive who is professional, courteous, and passionate about delivering excellent guest experiences.
The ideal candidate should have good knowledge of hospitality operations, modern hotel software/PMS, and front-office procedures, along with strong communication and customer-handling skills.
Position
Receptionist / Front Office Executive
Company
Hotel Tushar Elegant
Working Hours
- 9-hour shift
- Rotational shifts
- Willingness to work on weekends and holidays as per hotel requirements
Key Responsibilities
- Welcome and greet guests professionally and provide excellent customer service.
- Handle guest check-in and check-out smoothly and efficiently.
- Manage room reservations, cancellations, room allocations, and guest records.
- Operate and maintain updated Hotel PMS, reservation systems, billing software, MS Office, email, and other latest front-office software.
- Handle telephone calls, emails, and guest inquiries.
- Coordinate with housekeeping, restaurant, maintenance, and other departments for smooth hotel operations.
- Prepare and manage guest bills, payments, receipts, and related documentation.
- Address guest requests, feedback, and complaints professionally.
- Maintain accurate records and ensure proper handover between shifts.
- Provide guests with information about hotel facilities, services, and local attractions.
- Follow hotel policies, safety standards, and hospitality procedures.
- Maintain a professional appearance and a welcoming front-desk environment.
Candidate Requirements
- Minimum qualification: 12th pass / Graduate; hospitality qualification will be an advantage.
- Previous experience in hotel reception/front office/hospitality preferred.
- Good knowledge of hospitality and guest relationship management.
- Strong knowledge of computers and latest hotel/front-office software and PMS.
- Good working knowledge of MS Office, email, and online booking platforms.
- Excellent communication and interpersonal skills.
- Pleasant personality with a customer-focused approach.
- Good problem-solving and multitasking abilities.
- Ability to work effectively under pressure.
- Must be comfortable working in rotational 9-hour shifts.
Benefits
- Provident Fund (PF)
- Medical benefits
- Competitive salary based on experience and skills
- Career growth opportunities
- Professional and supportive working environment
Preferred Skills
Front Office Operations | Guest Relations | Hotel PMS | Reservation Management | Billing | MS Office | Customer Service | Hospitality | Communication Skills | Problem Solving
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
