Role: L3 Application Support
Experience: 4-7 years
Location: Bangalore
Application Support Engineer (L3) Position Summary We are seeking an Application Support Engineer (L3) to provide production support, platform administration, troubleshooting, and operational support for business-critical enterprise applications and platforms. The role will work closely with business stakeholders, engineering teams, and external vendors to ensure application stability, reliability, and continuous improvement. The ideal candidate should possess strong troubleshooting and analytical skills, experience supporting enterprise applications, and the ability to drive issues to resolution in a fast-paced environment. Key Responsibilities
- Provide L3 production support for enterprise applications and platforms, ensuring high availability, performance, and operational stability.
- Perform application configuration, administration, troubleshooting, and issue resolution activities to support business operations.
- Coordinate with internal engineering teams, vendors, and business stakeholders to investigate and resolve production incidents and service-impacting issues.
- Monitor application health, analyze logs, perform root cause analysis (RCA), and drive issues to closure.
- Support platform upgrades, maintenance activities, testing, and implementation of new business requirements.
- Identify opportunities for automation and process improvements to enhance operational efficiency and reduce manual effort.
- Participate in on-call support rotation and critical incident management activities when required. Required Technical Skills Experience
- 3–5 years of experience in Application Support, Production Support, Platform Support, or related enterprise support roles. Core Technical Skills
- Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex application and platform issues.
- Experience supporting enterprise applications, SaaS platforms, or customer-facing business systems.
- Understanding of application lifecycle, incident management, change management, and production support processes.
- Experience working with logs, monitoring tools, and root cause analysis methodologies. Scripting & Automation
- Basic knowledge of Python, JavaScript, Shell Scripting, or similar technologies.
- Ability to automate routine operational tasks is desirable. Networking & Infrastructure
- Understanding of TCP/IP, DNS, SSL/TLS, HTTP/HTTPS, VPNs, and general network troubleshooting concepts. Preferred / Good to Have Skills
- Exposure to cloud platforms such as AWS.
- Exposure to Contact Center technologies such as Amazon Connect or similar customer engagement platforms.
- Familiarity with AWS services such as Lambda, CloudWatch, DynamoDB, IAM, and S3.
- Exposure to enterprise remote support and endpoint support platforms.
- Understanding of DevOps, CI/CD concepts, Git/GitHub, and modern monitoring practices.
- Exposure to AI-assisted development or operational tooling is a plus. Education Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related discipline, or equivalent practical experience. Preferred Candidate Profile
- Strong ownership mindset with the ability to independently manage and resolve production issues.
- Excellent problem-solving and communication skills.
- Ability to collaborate effectively with engineering teams, vendors, and business stakeholders.
- Willingness to learn new technologies and adapt to evolving business requirements.
- Comfortable working in a fast-paced operational support environment
production support,application support,incident management,change management,
