Roles & Responsibilities
Inbound & Outbound Calling
- Lead Conversion: Contacting leads generated through digital campaigns (Facebook, Instagram, Google Ads) to introduce clinic services and treatments.
- Inquiry Handling: Answering incoming phone calls, WhatsApp messages, and website inquiries promptly to address potential client questions.
Appointment Scheduling & Management
- Booking Consultations: Scheduling client appointments for Dermatologists, MBBS Doctors, and Consultants using the clinic management software.
- Confirmations & Reminders: Making daily reminder calls/messages to clients scheduled for upcoming visits to minimize no-show rates.
- Rescheduling & Follow-ups: Following up with missed appointments, cancelled clients, or prospects who previously expressed interest to get them back on the calendar.
Client Counseling & Service Knowledge
- Basic Guidance: Providing general information about various treatments (e.g., PRP therapy, hair transplants, laser hair reduction, chemical peels).
- Cross-Selling & Packages: Explaining current clinic offers, diagnostic packages, or membership plans to encourage higher footfall.
Data Entry & CRM Maintenance
- Logging Interactions: Maintaining accurate logs of caller details, feedback, call status, and appointment dates in the clinic’s CRM or Excel tracking sheet.
- Pipeline Updates: Marking statuses clearly (e.g., Interested, Booked, Callback Required, Not Interested, Invalid Number).
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Patna, Bihar (Patna): Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you a immediate joiner ,If yes how soon you can Join ?
Language:
- Hindi (Preferred)
- English (Preferred)
Location:
- Patna, Bihar (Patna) (Preferred)
Work Location: In person
