Role Overview
We are looking for a proactive and result-driven Team Leader to manage and mentor a team of Call Center Executives. In this role, you will oversee daily operations, drive sales conversion performance, control team performance metrics, and build a high-performing customer service team.
Key Responsibilities
- Team Management & Leadership: Lead, support, and develop a diverse team of inbound/outbound call center executives to enhance individual skill sets and productivity.
- Performance & Conversions: Drive strategy to ensure high customer inquiry-to-appointment conversion rates.
- Escalation Handling: Serve as the primary point of contact for complex customer service escalations.
- Reporting & Reviews: Prepare and deliver weekly and monthly performance review presentations to management.
Key Skills & Qualifications
- Experience: 3+ years of experience in call center team management or operations.
- Technical Skills: Advanced proficiency in MS Excel for operational tracking and reporting.
- Communication: Exceptional verbal and written communication skills with strong escalation management abilities.
- Soft Skills: Goal-oriented mindset, strong leadership, high energy, and a positive attitude under pressure.
Pay: ₹14,500.00 - ₹20,500.00 per month
Work Location: In person
