## About RiskBirbal Insurance Brokers Pvt. Ltd.
RiskBirbal Insurance Brokers Pvt. Ltd. is a technology-driven insurance broking company committed to delivering transparent, customer-centric insurance and risk management solutions. By combining industry expertise with innovative technology, we help individuals and businesses make informed insurance decisions while simplifying the insurance buying process.
## Job Summary
We are seeking a dynamic and customer-focused **Telecaller** to join our **Life & Health Insurance** team. The ideal candidate will be responsible for contacting prospective customers, understanding their insurance needs, explaining suitable life and health insurance products, and scheduling follow-ups or transferring qualified leads to the sales team. Strong communication skills and a customer-first approach are essential for success in this role.
## Key Responsibilities
* Make outbound calls to prospective and existing customers using provided leads.
* Introduce and explain life and health insurance products in a clear and professional manner.
* Understand customer requirements and recommend suitable insurance solutions.
* Generate and qualify leads for the sales team.
* Schedule appointments or connect interested customers with insurance advisors.
* Maintain accurate records of customer interactions in the CRM system.
* Follow up with customers to address queries and encourage policy purchases.
* Meet daily, weekly, and monthly calling and lead generation targets.
* Handle customer concerns professionally and escalate complex issues when required.
* Stay updated on company products, insurance regulations, and market trends.
## Required Qualifications
* Bachelor's degree in any discipline (preferred).
* 0.6–2 years of experience in telecalling, telesales, customer service, or insurance sales.
* Freshers with excellent communication skills are encouraged to apply.
## Required Skills
* Excellent verbal communication skills.
* Strong persuasion and negotiation abilities.
* Customer-focused attitude with active listening skills.
* Basic computer knowledge and familiarity with MS Office.
* Ability to work with CRM software and maintain accurate records.
* Good interpersonal and relationship-building skills.
* Self-motivated with the ability to achieve performance targets.
## Preferred Qualifications
* Prior experience in life or health insurance, banking, financial services, or BPO/telecalling.
* Knowledge of insurance products and industry practices is an added advantage.
## What We Offer
* Professional training and career development opportunities.
* Supportive and collaborative work environment.
* Opportunity to grow within the insurance and financial services industry.
## Compensation
* Salary: As per company standards and candidate experience.
* Performance-based incentives.
* Other benefits as per company policy.
Pay: Up to ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
