Job Title: Junior Desktop Engineer / Associate Desktop Support Engineer
Department: Information Technology (IT)
Reports To: IT Manager / Desktop Engineering Lead
Job Type: Full-time
We are seeking a motivated Junior Desktop Engineer with 1 year of hands-on experience to join our IT support team. In this role, you will assist in deploying, configuring, and maintaining workstation hardware, operating systems, and business applications. You will serve as an escalation point for basic technical issues while learning to manage endpoints using modern enterprise tools like Microsoft Intune and Active Directory.
Key Responsibilities
- Endpoint Deployment: Provision, configure, and image new laptops and desktops (Windows/macOS) for onboarding employees using automated deployment tools.
- Troubleshooting & Tier 2 Support: Diagnose and resolve escalated hardware, software, network connectivity, and operating system issues for local and remote users.
- User & Access Management: Basic administration of Active Directory and Entra ID (Azure AD), including user account creation, password resets, and group permission updates.
- Patching & Maintenance: Assist in pushing software updates, antivirus definitions, and security patches across corporate endpoints.
- Asset & Hardware Management: Track hardware inventory, manage equipment assignment/returns, and prepare old devices for recycling or refresh.
- Basic Scripting: Run and adapt existing PowerShell or Bash scripts to automate simple administrative tasks and system checks.
- Documentation: Create clear user guides and document technical troubleshooting steps in the IT knowledge base.
Qualifications & RequirementsCategoryRequirementExperience1 year of professional experience in IT support, desktop support, or helpdesk operations.EducationAssociate’s or Bachelor’s degree in IT, Computer Science, or relevant technical certifications.OS KnowledgeSolid working knowledge of Windows 10/11 and basic macOS navigation.Core TechnologiesFamiliarity with Active Directory, Microsoft 365, Microsoft Intune, and remote desktop tools.Networking BasicsBasic understanding of TCP/IP, Wi-Fi troubleshooting, DNS, and VPNs.Soft SkillsStrong communication skills, problem-solving mindset, and eagerness to learn advanced endpoint engineering.Certifications (Preferred)CompTIA A+, CompTIA Network+, or Microsoft Fundamentals (AZ-900 / MS-900).
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: Hybrid remote in Bengaluru, Karnataka 560000
