Systems Administrator, Billing Systems
About the Role
Billing infrastructure is revenue infrastructure. In a business running an enterprise sales-led motion and a product-led self-serve motion in parallel, the configuration quality of that stack directly determines what Finance can close cleanly, what customers are billed accurately, and how much revenue is recovered when payments fail. We’re hiring a systems administrator who treats it that way.
We are seeking a Systems Administrator, Billing Systems to serve as the senior platform expert across our billing stack and a trusted operational partner to Finance, RevOps, and Product Engineering. This role will own day-to-day administration of and production support across the billing systems landscape in a scaled, dual-motion SaaS environment.
Billing Systems Administration
Own multiple billing platform administration for both our PLG self-serve motion and enterprise-grade invoicing and billing, including: payment methods, product and pricing catalog, subscription lifecycle, webhook monitoring, and dispute handling
Maintain pricing configurations, billing templates, and subscription structures as directed by Finance and RevOps. When the price book changes, Billing Systems reflects it cleanly
Own dunning and revenue recovery configuration: retry schedules, smart retry settings, grace period logic, and dunning email sequences. Monitor recovery rates and optimize the sequence over time
Quote-to-Cash Integrations
Configure and test PLG self-serve billing flows for new product launches, pricing changes, free trial conversion logic, and self-serve subscription management
Provisioning Connectivity
Data Quality & Reconciliation
Run regular data quality checks across billing systems: subscriber data, payment records, invoice history, and subscription states across SLG and PLG customers
Deep hands-on experience with Stripe: subscription management, payment processing, webhook configuration, dunning configuration, and PLG billing flows
Hands-on experience with an enterprise subscription billing platform such as BillingPlatform, Revenue Cloud, Zuora, or Chargebee
Experience with usage-based pricing models, including metered billing, freemium conversion, and monthly self-serve
How We Think About AI
At Quickbase, we view AI as a tool to accelerate how work gets done — not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.
Equal Opportunity Statement
Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.
Benefits
- Modern Health
- Group Medical Insurance
- Night Shift Allowance
- Hybrid Work Allowance
- Mobile and Internet Allowance
- Meal Benefit
- Office Transportation
- On-Call Weekend Allowance
- Weekend Working Allowance
- Employee Referral Bonus
