Job Description: Front-End Customer Service Coordinator
Position Overview
We are seeking a proactive and detail-oriented Front-End Customer Service Coordinator to manage customer-facing logistics operations. This role involves coordinating pickups, liaising with delivery partners and transporters, ensuring smooth quality checks, maintaining accurate records, and supporting business development through regular follow-ups and courtesy calls.
Key Responsibilities
- Pickup Coordination: Arrange and schedule customer pickups, ensuring timely vehicle deployment and smooth handover.
- Delivery Partner Liaison: Communicate with transporters and delivery partners to confirm schedules, resolve issues, and maintain service reliability.
- Quality Check Entry: Ensure accurate entry of shipment details once QC is completed, maintaining compliance with operational standards.
- MIS Reporting: Prepare and share daily MIS reports with customers, highlighting pickup status, delivery progress, and exceptions.
- Record Maintenance: Maintain structured records in Excel for pickups, deliveries, and customer interactions.
- Follow-ups: Conduct regular follow-ups with customers and delivery partners to ensure smooth operations and timely pickups.
- Courtesy Calls: Make professional courtesy calls to customers to strengthen relationships and support business development initiatives.
Desired Skills & Qualifications
- Strong communication and coordination skills with a customer-first mindset.
- Proficiency in Excel and ability to maintain structured operational records.
- Experience in logistics, customer service, or transport coordination preferred.
- Ability to multitask, prioritize, and resolve issues under time-sensitive conditions.
- Positive attitude with a focus on service reliability and relationship building.
Why Join Us?
This role offers the opportunity to be at the forefront of customer service operations, ensuring seamless logistics and contributing to business growth. You will play a vital role in maintaining service excellence and building strong customer relationships.
Would you like me to refine this further into a formal recruitment posting (with company introduction, perks, and career growth highlights) or keep it as a functional JD for internal HR use?
YES
Here’s the formal recruitment posting version of the JD, refined for external use. It highlights the company, role, and growth opportunities to attract the right candidates:
Job Opening: Front-End Customer Service Coordinator
Company: Relivr Logistics Pvt Ltd
Location: Bengaluru, India
Employment Type: Full-Time
About Us
Relivr Logistics Pvt Ltd is committed to delivering operational excellence and customer satisfaction through reliable logistics solutions. We pride ourselves on structured processes, proactive communication, and seamless service delivery.
Role Overview
We are looking for a dynamic and customer-focused Front-End Customer Service Coordinator to join our team. This role is central to ensuring smooth pickup operations, effective coordination with delivery partners, and maintaining accurate customer records. The ideal candidate will combine strong organizational skills with a service-oriented mindset, supporting both daily operations and business development initiatives.
Key Responsibilities
- Pickup Coordination: Arrange and monitor customer pickups, ensuring timely execution.
- Delivery Partner Liaison: Coordinate with transporters and delivery partners to confirm schedules and resolve operational issues.
- Quality Check Entry: Record shipment details post-QC, ensuring accuracy and compliance.
- MIS Reporting: Share daily MIS reports with customers, highlighting operational updates.
- Record Maintenance: Maintain structured records in Excel for pickups, deliveries, and customer communications.
- Follow-ups: Conduct regular follow-ups with customers and delivery partners to ensure smooth operations.
- Courtesy Calls: Make professional courtesy calls to customers to strengthen relationships and support business development.
Desired Skills & Qualifications
- Strong communication and interpersonal skills.
- Proficiency in Excel and record management.
- Prior experience in logistics, customer service, or transport coordination preferred.
- Ability to multitask and manage time-sensitive operations.
- Customer-first attitude with a focus on service reliability.
What We Offer
- A collaborative and growth-oriented work environment.
- Opportunities to contribute directly to customer satisfaction and business expansion.
- Exposure to structured logistics operations and service excellence practices.
- Career development through hands-on operational and customer relationship management experience.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Bengaluru, Karnataka
