Manager - Customer Service (Freight Forwarding)
Min 6 TO 8 years of Freight Forwarding Customer Service Experience is required
(Covers Ocean and Air - both Exports and Imports)
Location:
Uniworld Logistics, PT Gera Center,
3rd Floor, Off. No.: 304,
Dhole Patil Road, Opp. Wadia College,
Sangamvadi,
Pune-411001. Maharashtra, India.
JD
1. Customer Communication
· Act as the main contact person for customers.
· Respond to customer queries regarding shipment status, documentation, schedules, and charges.
· Provide regular shipment updates to customers.
2. Shipment Coordination
· Coordinate with operations, documentation, transporters, and warehouses.
· Arrange pickup and delivery of cargo.
· Monitor shipment movement from origin to destination.
3. Documentation Handling
· Check and process shipping documents like:
· Commercial Invoice
· Packing List
· Bill of Lading / Air Waybill
· Shipping Bill
· Delivery Order
· Ensure documents are correct and submitted on time.
4. Booking & Planning
· Make cargo booking with Mumbai team for air /sea export shipment
· Plan shipment according to customer timelines and vessel/flight schedules.
· Follow up for space confirmation and equipment availability.
5. Issue Handling
· Resolve issues such as:
· Shipment delays
· Documentation errors
· Customs clearance problems
· Missing cargo or damages
· Communicate solutions to customers quickly.
6. Coordination with Vendors
· Follow up with:
· Customs brokers
· Transporters
· Warehouses
7. Billing & Costing Support
· Verify freight charges and local charges.
· Coordinate with accounts for invoice generation.
· Ensure profitability as per quotation.
8. Service Quality & Customer Satisfaction
· Maintain strong relationships with customers.
· Ensure shipments are handled smoothly and professionally.
· Work to retain customers and support the sales team.
Skills Required
· Good communication skills
· Knowledge of import/export process in freight industries
· Basic understanding of customs clearance
· Ability to handle multiple shipments at the same time
· Problem-solving and coordination skills
In simple words:
Customer service in freight forwarding means managing shipments, coordinating with all parties, solving problems, and keeping the customer satisfied until cargo is delivered.
Pay: ₹30,386.71 - ₹65,835.83 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Pune, Maharashtra (Pune): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years of experience do you have into Freight forwarding Customer Service?
- Current CTC
- Expected CTC
- Notice Period
Experience:
- Freight forwarding: 5 years (Required)
- Freight forwarding Customer Service : 5 years (Required)
- Air and Sea - Customer Service: 5 years (Required)
- Import and Export Documentation: 5 years (Required)
- Customs Clearance: 4 years (Required)
Work Location: In person
