Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Data Integration
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and collaboration with different teams to maintain system reliability and efficiency throughout the day.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize business impact.
- Document and communicate findings and solutions clearly to support knowledge sharing within the team.
- Assist junior team members by providing guidance and support to enhance their technical skills and understanding.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Data Integration.
- Strong analytical skills to diagnose and troubleshoot complex software issues effectively.
- Experience with monitoring and maintaining enterprise-level business applications.
- Ability to work with multiple system components and understand their interdependencies.
- Excellent communication skills to interact with technical and non-technical stakeholders.
- Capability to manage and prioritize multiple tasks in a dynamic environment.
Additional Information:
- The candidate should have minimum 3 years of experience in O9 Data Integration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
