Department: IT / Administration
Location:YadaSutra Head Office (Multi-Branch Support)
Reports To: HR Manager / Admin Head
Employment Type: Full-Time
Job Summary
YadaSutra is looking for a proactive and technically skilled IT Support Executive to provide end-to-end IT support across all company branches. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, onboarding new employees with required IT access and training, maintaining IT assets and software subscriptions, and ensuring smooth day-to-day IT operations. The role requires excellent technical knowledge, strong organisational skills, and the ability to support employees with patience and professionalism.
Key ResponsibilitiesIT Support & Maintenance
- Provide first-level technical support for hardware, software, printers, internet connectivity, email, and network-related issues.
- Diagnose and resolve IT issues remotely or through on-site visits across branches.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Perform regular system maintenance, updates, and preventive checks.
Employee Onboarding & Training
- Set up laptops/desktops, email accounts, software access, and user credentials for new employees.
- Conduct IT induction sessions for new joiners on company software, systems, and internal tools.
- Assist employees in understanding basic IT policies, cybersecurity practices, and system usage.
Asset & License Management
- Maintain an up-to-date inventory of all IT assets, including computers, peripherals, networking devices, software licenses, and subscriptions.
- Monitor software license expiry dates, service contracts, antivirus subscriptions, and cloud service renewals.
- Ensure timely renewal of IT subscriptions and licenses to avoid service interruptions.
Vendor Coordination
- Coordinate with external IT vendors and service providers for procurement, maintenance, warranty claims, and repairs.
- Obtain quotations, follow up on deliveries, and ensure timely completion of vendor services.
- Maintain documentation related to purchases, warranties, and Annual Maintenance Contracts (AMCs).
Data Security & System Administration
- Support regular data backup processes and recovery procedures.
- Ensure compliance with basic cybersecurity practices, including antivirus updates, password management, and secure access controls.
- Assist in maintaining server, network, and internet connectivity under the guidance of senior management or external IT partners.
Documentation & Reporting
- Maintain records of IT support requests, resolutions, asset movements, and software installations.
- Prepare periodic reports on IT inventory, renewals, and system status.
- Recommend improvements to enhance IT efficiency and user experience.
Travel Requirements
- Visit company branches as required to provide on-site technical support, installations, maintenance, and employee training.
Qualifications
- Bachelor's Degree or Diploma in Information Technology, Computer Science, Electronics, or a related field.
- Relevant technical certifications will be an added advantage.
Experience
- 1–2 years of experience in IT Support, System Administration, or a similar technical support role.
- Experience supporting multiple locations or branches will be preferred.
Required Skills & Competencies
- Strong knowledge of Windows operating systems, Microsoft Office, printers, and basic networking.
- Ability to troubleshoot hardware, software, and network issues efficiently.
- Good understanding of IT asset management and software license administration.
- Strong organisational skills with the ability to monitor renewals and maintain documentation.
- Excellent communication and interpersonal skills.
- Ability to train non-technical users with patience and clarity.
- Good coordination and follow-up skills with external vendors.
- Willingness to travel to company branches whenever required.
Key Performance Indicators (KPIs)
- Timely resolution of IT support tickets.
- Successful onboarding and IT setup for new employees.
- Zero lapses in software license and subscription renewals.
- Accuracy of IT asset inventory records.
- Employee satisfaction with IT support services.
- Timely completion of preventive maintenance and branch support visits.
Pay: ₹20,667.52 - ₹25,336.41 per month
Work Location: In person
