Job Title: Executive – Support
Reporting to : Team Leader
Division/Department: Support
Location: Vikhroli, Mumbai
Experience: Fresher or min 6 months
Education: Graduate
Language: English / Hindi
Job Responsibilities:-
1. Handles the customer requests and complaints.
2. Provide appropriate solutions and alternatives within the time limits.
3. Follow up to ensure resolution.
4. Follow communication procedures, guidelines and policies.
5. Provide resolution with the basic knowledge and skill.
Skills required :-
1. Good communication skills
2. Knowledge of Microsoft Office
Skills required: - 1. Strong verbal and written communication skills.
2. Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.).
3. Ability to work in a 365-day operational support environment, including weekends and holidays.
4. Willingness to work across different support processes (Email, Chat, Voice, and L1 Support) based on business requirements.
5. The work schedule includes 6 working days in the first week, followed by 5 working days per week, with 2 rotational week-offs (No fixed weekly off)
Pay: ₹240,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
