Job Title: Team Leader – Operations (BPO Outbound Sales)
Company: FastInfo Legal Services Private Limited
Location: Kariwala Towers, 8th Floor, J1-5, EP Block, Salt Lake Sec-V, Kolkata, West Bengal, PIN- 700091.
Employment Type: Full-Time
Working Days: 6 Days a Week
Shift Timings: Rotational Shift
* 09:00 AM – 06:00 PM
* 12:00 PM – 09:00 PM
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About FastInfo Legal Services Private Limited
FastInfo Legal Services Private Limited is a rapidly growing organization committed to delivering high-quality customer engagement and business support solutions. We believe in building high-performing teams and providing growth opportunities to individuals who are passionate about leadership, operations, and achieving business excellence.
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Position Overview
We are looking for an experienced **Team Leader – Operations** for our **Outbound Sales Process**. The ideal candidate should possess strong team management capabilities, excellent reporting skills, and hands-on experience in driving team performance to achieve business targets.
Candidates with an official Team Leader designation on paper and prior experience in handling outbound sales teams will be preferred.
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Key Responsibilities
* Lead and manage a team of outbound sales executives to achieve daily, weekly, and monthly targets.
* Monitor team productivity and ensure adherence to quality and process standards.
* Conduct regular team briefings, coaching sessions, and performance reviews.
* Track KPIs and implement action plans for performance improvement.
* Maintain discipline, attendance, and team engagement.
* Coordinate with internal stakeholders to ensure smooth operations.
* Handle escalations and provide timely resolutions.
* Ensure achievement of revenue and productivity goals.
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Reporting & MIS Responsibilities
The candidate should have experience in preparing and maintaining:
* End of Day (EOD) Reports
* Target vs Achievement Reports
* Productivity Reports
* Attendance and Alteration Reports
* RAG (Red-Amber-Green) Status Reports
* Performance and Escalation Reports
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Excel & MIS Skills Required
Candidates should possess working knowledge of:
* Pivot Tables
* VLOOKUP
* HLOOKUP
* Conditional Formatting
* Basic MIS Reporting and Data Analysis
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Eligibility Criteria
* Minimum experience as a Team Leader in a BPO environment.
* Official Team Leader designation on company records.
* Experience in handling outbound sales operations.
* Ability to manage and motivate teams effectively.
* Strong communication and leadership skills.
* Good analytical and problem-solving abilities.
* Proficiency in MS Excel and reporting tools.
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Team Handling Experience
* Experience in managing manpower and driving team performance.
* Ability to monitor KPIs and ensure target achievement.
* Experience in coaching, mentoring, and developing team members.
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Compensation & Benefits
* Competitive salary based on experience and current compensation.
* Performance-based incentives.
* Career growth opportunities within the organization.
* Dynamic and professional work environment.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
