Job Title
Guest Relation Executive (Food & Beverage)
Department
Food & Beverage Service
Reports To
Restaurant Manager / Food & Beverage Manager
Job Summary
The Guest Relation Executive (GRE) is responsible for ensuring an exceptional dining experience by welcoming guests, handling reservations, addressing guest requests and complaints, and maintaining high standards of hospitality. The GRE serves as the primary point of contact for guests, ensuring satisfaction and building long-term customer relationships.
Key Responsibilities
- Welcome and greet guests warmly upon arrival.
- Escort guests to their tables and assist with seating arrangements.
- Manage restaurant reservations and waiting lists efficiently.
- Ensure guests receive prompt and courteous service throughout their dining experience.
- Handle guest inquiries, requests, special occasions, and special dietary requirements.
- Resolve guest complaints professionally and promptly, escalating issues when necessary.
- Follow up with guests to ensure complete satisfaction with food and service.
- Coordinate with the restaurant, kitchen, and bar teams to ensure smooth service operations.
- Maintain guest history and preferences to provide personalized service.
- Assist in promoting restaurant offers, loyalty programs, and special events.
- Monitor restaurant ambience, cleanliness, and presentation standards.
- Collect guest feedback and prepare daily guest satisfaction reports.
- Maintain effective communication with all departments to ensure seamless guest service.
- Ensure compliance with hotel policies, food safety, hygiene, and service standards.
- Support the restaurant team during peak business hours whenever required.
- Maintain professional grooming, appearance, and behavior at all times.
Required Qualifications
- Bachelor's degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- Minimum 1–2 years of experience in Guest Relations, Front Office, or Food & Beverage Service in a hotel or fine-dining restaurant.
- Fresher
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Pleasant personality with a professional appearance.
- Ability to remain calm and courteous under pressure.
- Good organizational and time-management skills.
- Knowledge of restaurant operations and service standards.
- Familiarity with restaurant reservation and POS systems is an advantage.
Key Performance Indicators (KPIs)
- Guest satisfaction and feedback scores.
- Number of guest complaints resolved successfully.
- Reservation accuracy and seating efficiency.
- Response time to guest requests.
- Repeat guest and customer retention rate.
- Compliance with grooming and service standards.
- Teamwork and coordination with restaurant operations.
- Attendance, punctuality, and professionalism.
Working Conditions
- Work in restaurants, cafés, banquets, and other Food & Beverage outlets.
- Flexible shifts, including evenings, weekends, and holidays.
- Frequent interaction with guests, colleagues, and hotel management.
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Language:
Work Location: In person
