- Handle PFS and CATI calls to assess customer satisfaction after vehicle delivery and service interactions.
- Communicate professionally and courteously with customers regarding feedback, complaints, and concerns.
- Ensure proper follow-up with customers for pending issues and confirm satisfactory closure of complaints.
- Support customer retention and satisfaction through proactive communication and relationship management.
- Attend vehicle deliveries and ensure customers receive a smooth and satisfactory delivery experience.
- Coordinate with the Delivery Coordinator for timely and proper vehicle handover processes.
- Complaint Handling & Escalation:Monitor customer concerns and identify critical issues requiring immediate attention.
- Escalate unresolved or serious complaints to the concerned department for timely resolution.
- Coordinate with internal departments to improve service quality based on customer feedback and complaint trends.
- Record and update customer feedback, complaints, and satisfaction details accurately in the OEM software/system.
- Maintain customer databases, call records, and delivery-related documentation properly.
- Prepare daily, weekly, and monthly customer feedback and satisfaction reports.
- Coordinate closely with the Customer Relations Manager and other departments for effective customer handling activities.
- Ensure all customer interaction activities are carried out as per OEM guidelines and dealership standards.
Job Types: Regular / Permanent, Full-time, Fresher
Pay: ₹17,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
Work Location: In person
