JOB DESCRIPTION
Join us as we build the future of digital banking, where your expertise shapes seamless customer experiences. You'll be part of a passionate, diverse team focused on creating value and driving innovation. At JPMorgan Chase, we empower you to grow your career, expand your skills, and make a real impact. We value curiosity, collaboration, and a commitment to excellence. Discover an environment where your ideas help redefine what's possible in banking.
As Lead Process Engineer within Process Engineering, you design end-to-end operational journeys across retail banking products and services with a focus on customer outcomes, scalability, and resiliency. You partner with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align requirements, manage trade-offs, and drive delivery in an agile environment. You shape how processes are designed rather than documenting existing ways of working, raising standards through influence, mentoring, and data-driven continuous improvement.
In your first year, you will:
Job Responsibilities:
Required qualifications, skills, and capabilities:
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10+ years of experience in process engineering, business process management, or operational excellence within retail banking
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Demonstrated experience designing complex operations and customer journeys using BPMN 2.0 and process modeling tools (Signavio or equivalent)
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Demonstrated experience partnering with cross-functional stakeholders across product, operations, technology, risk, controls, compliance, and legal
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Demonstrated experience organizing work, prioritizing, managing dependencies, and driving delivery in an agile product delivery environment
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Demonstrated experience identifying operational and regulatory risks and embedding preventive and detective controls into process designs
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Demonstrated experience driving continuous improvement using data, structured problem-solving, and root cause analysis
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Demonstrated experience mentoring, coaching, and/or leading cross-functional workstreams or initiatives
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Strong knowledge of retail banking products and operational servicing
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Strong analytical capability and structured decision-making
Preferred qualifications, skills, and capabilities:
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Working knowledge of artificial intelligence and its application in financial services
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Demonstrated intellectual curiosity and interest in emerging technologies
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