A Telecalling Executive is responsible for communicating with existing and potential customers over the phone to promote products or services, generate leads, schedule appointments, and provide customer support. The role requires excellent communication skills, a customer-focused approach, and the ability to achieve sales and service targets.
Key Responsibilities
- Make outbound calls to potential and existing customers.
- Explain products and services clearly and answer customer queries.
- Generate leads and convert prospects into customers.
- Follow up with customers to maintain relationships and close sales.
- Schedule appointments for the sales team when required.
- Maintain accurate customer records and update the CRM system.
- Handle customer complaints professionally and escalate issues when necessary.
- Meet daily, weekly, and monthly calling and sales targets.
- Prepare call reports and provide feedback to management.
- Ensure a high level of customer satisfaction through effective communication.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Basic computer knowledge and proficiency in MS Office/CRM software.
- Good listening and problem-solving skills.
- Ability to work under pressure and achieve targets.
- Time management and organizational skills.
Preferred Qualifications
- Bachelor's degree or equivalent.
- Experience in telecalling, customer service, sales, or BPO is preferred.
- Fluency in English and regional languages is an added advantage.
Pay: ₹8,867.44 - ₹30,760.52 per month
Work Location: In person
