Job Purpose
To ensure accurate, timely and safe dispatch of customer orders, coordinate with the Sales, Process and Accounts teams, and ensure that all orders reach customers as per committed timelines.
Key Responsibilities
1. Order Processing & Dispatch
- Receive and verify dispatch instructions from the concerned team.
- Check product, quantity, size, specifications and customer details before dispatch.
- Ensure all materials are properly packed, labelled and ready for delivery.
- Prepare dispatch documents such as invoices, delivery challans and other required documents.
- Ensure orders are dispatched within the committed timeline.
2. Small Order Delivery
- Arrange delivery of small and urgent orders through appropriate transport.
- Personally deliver small orders whenever required, especially when using a courier/transport service is not practical or when urgent delivery is needed.
- Ensure the material is handed over safely to the correct customer/person.
- Collect acknowledgement/proof of delivery wherever required.
3. Dispatch Coordination
- Coordinate with Sales, CRM, Process Coordinator, Accounts and Warehouse teams.
- Confirm order readiness before dispatch.
- Coordinate with transporters, drivers and delivery partners.
- Track dispatched shipments until successful delivery.
- Immediately communicate any delay or delivery issue to the concerned team.
4. Dispatch Accuracy
- Cross-check every order before dispatch to avoid:
- Wrong product
- Wrong quantity
- Wrong customer
- Wrong address
- Missing items
- Damaged material
- Incorrect documentation
- Ensure proper packing to prevent damage during transportation.
5. Delivery Management
- Plan delivery routes for multiple orders wherever possible.
- Ensure urgent and priority orders are delivered on time.
- Follow up with drivers/transporters regarding pending deliveries.
- Maintain records of delivered, pending and returned orders.
6. Returns & Damaged Materials
- Coordinate the return of rejected or undelivered materials.
- Inform the concerned department immediately about damaged or returned goods.
- Maintain proper records of returns and delivery failures.
7. Inventory & Warehouse Coordination
- Coordinate with the warehouse team for material availability.
- Ensure dispatched quantities are properly recorded.
- Maintain proper movement records of materials going out of the warehouse.
- Report shortages, excess quantities or discrepancies immediately.
8. Documentation & Reporting
- Maintain dispatch registers and delivery records.
- File invoices, delivery challans and proof-of-delivery documents properly.
- Update dispatch status in the company's software/ERP/CRM.
- Submit daily dispatch and pending-delivery reports.
Pay: ₹12,000.00 - ₹16,000.00 per month
Work Location: In person
