Job Summary
We are seeking a proactive and organized Back Office & Customer Service Executive to support daily business operations, maintain effective communication with customers and vendors, and ensure smooth coordination across operational activities. The ideal candidate should possess strong communication skills, be customer-focused, and be comfortable working with computer systems and business applications.
Key Responsibilities
- Handle correspondence with customers and vendors through phone calls, emails, and messaging platforms.
- Coordinate and manage day-to-day back-office operations to ensure smooth business processes.
- Make outbound calls to customers for business development, service updates, and follow-up activities.
- Generate and schedule customer appointments for meetings, product demonstrations, or service visits.
- Maintain accurate records and update customer information in the company's systems.
- Perform system-oriented operational tasks, including data entry, order processing, documentation, and report generation.
- Coordinate with internal teams to ensure timely execution of customer requests and operational activities.
- Resolve customer queries promptly and maintain a high level of customer satisfaction.
- Prepare and maintain operational reports and documentation as required.
- Ensure compliance with company policies and standard operating procedures.
Required Skills & Qualifications
- Graduate in any discipline (preferred).
- 1–3 years of experience in back office operations or customer service (freshers with good communication skills may also apply).
- Good verbal and written communication skills.
- Strong interpersonal and customer handling abilities.
- Proficiency in MS Office (Excel, Word, Outlook) and ERP/CRM systems.
- Good organizational and multitasking skills.
- Ability to work independently as well as in a team.
- Attention to detail and a systematic approach to work.
Pay: ₹10,456.51 - ₹12,000.48 per month
Work Location: In person
