Key Responsibilities
- Welcome and assist customers professionally.
- Make follow-up calls to existing and potential customers.
- Inform customers about new collections, offers, and jewellery savings schemes.
- Maintain and update customer records in the CRM system.
- Handle customer enquiries and resolve complaints promptly.
- Build long-term relationships to increase customer loyalty.
- Collect customer feedback and share it with the management team.
- Coordinate with the sales team for customer follow-ups.
- Ensure timely communication through phone calls, WhatsApp, SMS, and email.
- Support promotional campaigns and exhibition activities.
- Prepare daily and monthly customer follow-up reports.
- Achieve customer engagement and appointment targets.
- Follow company policies and maintain customer data confidentiality.
- Perform other duties assigned by the reporting manager.
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Education:
Work Location: In person
