Customer Support Engineer (CSE)

Altem 3D Printing Services
Bengaluru, Karnataka

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Job details

Qualifications

Mechanical engineering
Mechanical Engineering
Bachelor's degree
B.E.
Electrical Engineering
Diploma

Full job description

Role:

Customer Support Engineer (CSE)

Department:

Technical

Location:

Bangalore

No. of Vacancy:

Job Description:

The Customer Support Engineer (CSE) will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned

Requirements:

CSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

Basic troubleshooting, installation, maintenance, and repair Of Stratasys make 3D Printing equipment
Completing scheduled Preventative Maintenance and field modifications.
Following standard procedures for proper escalation of unresolved issues to the OEM teams.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
Prioritize and manage several open issues at one time

Yr. of Exp. (Yrs):

3+ years

Qualification:

BE/B-Tech in Electrical Engineering/Mechanical Engineering or a Diploma and 3 or more years’ experience servicing/Operating 3D Printing Machines.

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