Execute all commercial and contractual obligations across the full contract lifecycle, with post-contract P&L responsibility covering revenue, margin, cost, risk, and compliance.
Partner with Commercial Client Partners and Customer Account Leads to shape commercial strategy and support contract closure for new and renewal services.
Act as a strategic commercial advisor, producing executive-level briefings on performance, risks, and opportunities to grow value and differentiate from competitors.
Lead contractual change management, in-life governance, and complex commercial transactions.
Maintain rolling P&L forecasts and deliver detailed commercial analysis and ad-hoc reporting based on stakeholder needs.
Support revenue tracking, account planning, and forecasting across managed customer portfolios.
Act as the escalation point for post-signature commercial issues, managing senior stakeholders through clear analysis and recommendations.
Build trusted customer relationships and collaborate with senior leaders across Service Towers and Go-To-Market teams to maximise account profitability.
