Service Delivery Manager - Supply Chain - Procurement
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities: - Lead project management activities including development of project plans, timelines, and process frameworks. - Design, manage, and deliver customized reports for category managers, directors, and executives. - Liaise with IT teams to ensure data accessibility and deepen understanding of enterprise data architecture. - Support development of commercial evaluation criteria and supplier segmentation strategies. - Identify and implement standardization opportunities across sourcing and procurement processes. - Own and manage critical Master Data inputs including BU Tier mapping, sourcing taxonomy, and location hierarchies. - Maintain regular engagement with stakeholders to address data quality issues and track action items. - Build strong partnerships with external stakeholders, including IT teams across business units and corporate functions. - Conduct executive-level presentations for project updates and training sessions on spend analytics tools. - Lead perception alignment initiatives with sourcing leaders and category teams to ensure data accuracy benchmarks are met. - Collaborate with Data Science teams to implement MDM standards across platforms such as Spend, Savings, Contracts, and Preferred Supplier databases. - Manage reporting and analytics tools built on the Finance Data Lake, overseeing end-to-end enhancement implementations. - Deliver executive dashboards and summary-level visualizations using Tableau. - Oversee data extraction tools and interactive workflows for spend categorization and supplier normalization. - Lead integration projects between Tableau dashboards and raw data extraction tools to enable seamless filter transitions. - Respond to ad hoc data requests with agility and precision. - Drive development of new tools and visualizations focused on proactive analytics and forecasting models.
Qualifications
Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management
Certifications
Certified Professional Services Marketer (CPSM) - Society for Marketing Professional Services (SMPS)Society for Marketing Professional Services (SMPS), Chartered Institute of Procurement and Supply (CIPS - UK and India) - Chartered Institute of Procurement and Supply (CIPS)Chartered Institute of Procurement and Supply (CIPS), CSCP APICS Certification - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), SAP Certified Application Associate- SAP Ariba Sourcing - SAPSAP, SAP Certified Application Associate - SAP S/4HANA Sourcing and Procurement - SAPSAP
Required Skills
Contract Management, Cost Management, Data Analytics, Data Management, Data Science, Financial Management, IT Service Management (ITSM), Lean Six Sigma (LSS), Negotiation, Policy Governance and Risk Management, Procurement Analytics, Project Portfolio Management (PPM), Risk Governance, Sourcing Strategic Thinking, Supplier Management, Supply Chain Management (SCM)
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Supply Chain - Procurement
Remote Type -
Office
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
