Skills: Basic SaaS troubleshooting experience Familiarity with ticketing systems (Intercom, Zendesk, Hub...
- Provide prompt, effective customer support via phone, email, and chat
- Troubleshoot basic to intermediate platform issues (access problems, training feedback, content generation)
- Document issues thoroughly in our ticketing system
- Guide users through basic troubleshooting and platform features
- Escalate complex issues to specialized support teams
- Investigate recurring problems using established SOP’s
- Meet daily performance metrics
- Follow up with customers to ensure satisfaction
