Job Summary:
We are looking for a detail-oriented and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for handling day-to-day hotel and apartment booking operations for our global corporate clients, ensuring smooth reservation management and top-notch service delivery.
Key Responsibilities:
- Manage end-to-end hotel and apartment booking process for corporate clients
- Coordinate with suppliers, hotel partners, and clients for confirmations, amendments, and special requests
- Handle client queries efficiently via email, phone, and internal systems
- Ensure accuracy in bookings, invoicing, and documentation
- Maintain and update booking records in CRM or booking platforms
- Monitor booking status to ensure timely confirmations and check-ins
- Collaborate with the sales and account management team for smooth client servicing
- Provide post-booking support, including handling complaints or last-minute changes
- Identify and resolve operational issues proactively
Key Skills & Requirements:
- 1–3 years of experience in travel, hospitality, or hotel booking operations
- Strong organizational and multitasking skills
- Excellent communication (written and verbal)
- Proficiency in MS Office and reservation systems (GDS, hotel booking platforms, etc.)
- Ability to work independently and in a team
- Customer-first mindset with attention to detail
Why Join Hexa Travel?
- Be part of a dynamic, fast-growing global accommodation solutions provider
- Work with an experienced and supportive team
- Opportunity to grow within the travel and hospitality industry
- Competitive salary and performance-based incentives
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
Ability to commute/relocate:
- Park Street, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- total work: 1 year (Preferred)
Work Location: In person
