Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to understand system intricacies and deliver timely solutions that maintain business continuity and enhance system performance.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to streamline issue resolution processes and improve system reliability.
- Mentor junior team members to develop their technical and problem-solving skills.
- Coordinate cross-functional communication to ensure alignment on system updates and incident management.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Epic Systems.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Experience in managing and supporting enterprise-level software applications.
- Ability to work collaboratively with diverse teams to resolve technical challenges.
- Excellent communication skills to clearly convey technical information to stakeholders.
- Familiarity with system monitoring tools and incident management practices.
Additional Information:
- The candidate should have minimum 5 years of experience in Epic Systems.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
