CUSTOMER RELATIONSHIP EXECUTIVE
AyurVAID Hospitals, an Apollo Hospitals group of companies, is a leading chain of hospitals and clinics providing Ayurveda based medical care. Now in its 19th year of operations, AyurVAID is in the process of rapid scale-up and looking to expand its CRM team.
We are looking for smart individuals who have had at least 2-3 years of relevant experience in handling inbound and outbound calls and managing call data on a CRM tool.
This is an immediate requirement.
Job Description:
· Answer/Respond to inquiries received through Website, Phone calls and Web Chat
· Handle calls (inbound & outbound), respond to chats and emails addressing patient queries with highest quality standards.
· Work in a target oriented environment in accordance to pre-defined compliance processes & policies.
· Collect relevant details of the patient (data entry) and update the same in CRM platform.
· Provide relevant doctor information and book appointments accordingly.
· Co-ordinate with all the AyurVAID centers to ensure smooth execution of all the created appointments till closure.
· Ensure tracking & closure of all scheduled appointments.
· Ownership of all the assigned leads for timely action leading to Consultations.
· Manage and own set of patients for all follow-up consultations.
· Maintain customer satisfaction ratings based on explicit set criteria.
· Attend mandatory training sessions to stay updated on company policy changes.
Desired Candidate Profile:
· Preferably a Science Graduate
· Minimum 2 years of customer service experience (preferably in healthcare domain)
· Excellent interpersonal & communication skills
· Strong computer skills
· High level of professionalism
· Strong problem-solving abilities
· Candidates living within 10 km radius of JP Nagar and can join immediately preferred
Work Schedule:
· Office timings: 8am – 8pm (all days)
· Shift timings: 9 hours daily (6 days a week)- may be rotated
. Languages: English, Tamil (Must), Kannada
**Salary + incentives
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Will you be able to join immediately?
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Required)
- Tamil (Preferred)
Work Location: In person
