Purpose of the Role
The Hotel Manager will oversee the day-to-day hotel operations, ensuring seamless coordination across departments, exceptional guest experiences, operational excellence, and achievement of business objectives. The role requires a hands-on hospitality leader with strong people management, commercial understanding, and a commitment to maintaining luxury service standards.
Key Responsibilities
- Oversee daily operations across Front Office, Housekeeping, F&B and other operational departments.
- Ensure consistent delivery of exceptional guest experiences and luxury service standards.
- Lead, coach and develop HODs and operational teams to achieve departmental objectives.
- Monitor guest feedback, resolve escalated complaints and ensure effective service recovery.
- Drive operational efficiency, revenue performance and cost optimisation.
- Review daily operational, occupancy, revenue and guest satisfaction reports.
- Ensure adherence to hotel SOPs, brand standards, hygiene, safety and statutory requirements.
- Conduct regular property inspections to maintain service, cleanliness and maintenance standards.
- Coordinate with Sales, Revenue, Finance, Engineering and other departments for smooth hotel operations.
- Support budgeting, forecasting, manpower planning and departmental performance management.
- Identify operational gaps and implement corrective actions to improve productivity and guest satisfaction.
- Build a strong service culture through regular communication, training, coaching and employee engagement.
- Oversee VIP arrivals, special events and high-profile guest requirements.
- Ensure effective handling of emergencies and operational contingencies.
- Represent the hotel professionally with guests, clients, business partners and other stakeholders.
- Support the General Manager in achieving overall business, financial and operational goals.
Key Skills & Competencies
- Hotel Operations Management
- Luxury Guest Experience
- Leadership & Team Development
- Front Office & F&B Operations
- Revenue & Cost Management
- Guest Complaint & Service Recovery
- P&L & Business Acumen
- Strategic Planning & Decision Making
- SOP & Quality Standards
- Crisis Management
- Communication & Stakeholder Management
- Training & Employee Engagement
Qualifications & Experience
- Degree/Diploma in Hotel Management or Hospitality Management.
- 8–12 years of relevant hotel operations experience, including experience in a managerial/leadership role.
- Strong exposure to luxury / 5-star hotel operations preferred.
- Proven experience managing multiple operational departments and large teams.
- Strong understanding of hotel commercial performance, guest satisfaction and operational standards.
- Excellent communication, leadership and interpersonal skills.
- Highly organised, proactive and hands-on approach to hotel operations.
Performance Expectations
The Hotel Manager is expected to demonstrate strong ownership, leadership and operational discipline while ensuring guest satisfaction, team engagement, service excellence and business performance remain at the core of hotel operations.
Note: This Job Description outlines the principal responsibilities of the position and is not intended to restrict the scope of duties. The incumbent is expected to demonstrate flexibility and undertake additional responsibilities as required for the smooth and successful operation of the hotel.
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Pay: ₹120,000.00 - ₹140,000.00 per month
Work Location: In person
