Senior Digital Marketing, Social Media & Client Success Manager
Location: Remote or Hybrid
Employment Type: Full-Time
About the Role
We are looking for a highly motivated, business-oriented professional who can wear multiple hats. This is not just a social media role we need someone who can build brands, generate leads, manage client relationships, close sales, and drive measurable business growth.
The ideal candidate is an excellent communicator, confident in speaking with clients, skilled in digital marketing, and capable of managing multiple projects simultaneously.
Key Responsibilities
Digital Marketing & Social Media
- Develop and execute social media strategies across Instagram, Facebook, LinkedIn, TikTok, and Google Business Profile.
- Plan, create, and publish engaging content that increases brand awareness and engagement.
- Manage content calendars and coordinate with designers and video editors.
- Monitor trends and identify new marketing opportunities.
Paid Advertising
- Plan, launch, and optimize Meta (Facebook & Instagram) advertising campaigns.
- Manage Google Ads campaigns, including Search, Display, Performance Max, and Local campaigns.
- Continuously optimize campaigns to maximize ROI and reduce acquisition costs.
SEO & Website Growth
- Perform on-page and off-page SEO.
- Improve Google rankings and local SEO.
- Optimize Google Business Profiles.
- Work with WordPress websites and landing pages.
- Monitor website performance using Google Analytics and Google Search Console.
Sales & Business Development
- Generate qualified leads through digital marketing.
- Follow up with prospects and convert inquiries into customers.
- Conduct sales calls and online product or service presentations.
- Identify new business opportunities and partnerships.
- Help achieve monthly and quarterly sales targets.
Client Relationship Management
- Build and maintain strong, long-term relationships with clients.
- Serve as the primary point of contact for assigned accounts.
- Conduct regular client meetings and provide project updates.
- Understand client needs and recommend effective marketing strategies.
- Ensure exceptional client satisfaction and retention.
- Handle client concerns professionally and proactively.
Marketing Strategy
- Develop growth strategies for multiple brands.
- Analyze competitors and market trends.
- Prepare monthly performance reports with actionable insights.
- Recommend innovative marketing campaigns to increase revenue.
Required Skills
- Excellent verbal and written communication skills.
- Outstanding client relationship management and interpersonal skills.
- Strong presentation and negotiation abilities.
- Proven sales and business development experience.
- Expertise in Meta Ads Manager.
- Strong knowledge of Google Ads.
- Experience with SEO and Local SEO.
- Experience with Google Analytics and Google Search Console.
- WordPress website management experience.
- Content planning and social media strategy.
- Strong analytical and problem-solving skills.
- Ability to manage multiple clients and projects simultaneously.
- Highly organized with excellent time management.
- Self-motivated and results-driven.
Preferred Qualifications
- 3–7+ years of experience in digital marketing, client management, or business development.
- Experience with restaurants, retail, grocery, hospitality, or local businesses.
- Familiarity with CRM systems.
- Experience with email marketing platforms.
- Canva, Adobe Creative Suite, CapCut, or similar creative tools.
- Experience using AI tools such as ChatGPT for marketing and productivity.
Key Performance Indicators (KPIs)
- Revenue growth.
- Lead generation.
- Sales conversions.
- Client retention and satisfaction.
- Social media growth and engagement.
- Website traffic.
- Google keyword rankings.
- Return on Ad Spend (ROAS).
- Cost per Lead (CPL).
- Customer acquisition cost (CAC).
What We're Looking For
We want someone who can think like a marketer, communicate like a consultant, build relationships like an account manager, and perform like a salesperson. You should be comfortable speaking with clients, presenting ideas, managing expectations, running successful marketing campaigns, and contributing directly to business growth.
If you're passionate about marketing, sales, client success, and delivering measurable results, we'd love to hear from you.
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Work Location: Remote
