About the Role
We’re looking for a friendly, confident, and professional Customer Experience Representative to join our growing team.
You’ll be one of the first people our customers and callers speak with when they reach out to us. Some calls may be from existing customers who need help, while others may be from new customers looking for information or assistance.
This is a people-focused role. We’re looking for someone who is comfortable on the phone, listens well, communicates clearly, and genuinely enjoys helping people.
What You’ll Be Doing
- Answer incoming calls in a friendly, professional, and helpful manner.
- Listen carefully and understand why the customer is calling.
- Assist customers with general questions and requests.
- Speak with new customers and provide appropriate information or assistance.
- Connect callers with the right team member when additional help is needed.
- Transfer or escalate calls to the appropriate department when necessary.
- Take clear and accurate messages.
- Follow up on customer requests when required.
- Handle different types of callers while remaining patient and professional.
- Stay calm and respectful when dealing with difficult or frustrated customers.
- Follow company call-handling procedures and communication standards.
- Work closely with the team to make sure customer questions and requests are handled properly and on time.
- Help create a positive experience for every person who contacts the company.
What We’re Looking For
The ideal candidate will be:
- Very fluent and confident in English and Punjabi.
- Friendly, approachable, and professional.
- Confident and comfortable speaking on the phone.
- A good listener who can understand what a customer actually needs.
- Clear and effective in verbal communication.
- Patient and respectful, even during challenging conversations.
- Comfortable speaking with different types of people.
- Able to understand different accents and communicate clearly.
- A quick learner who is willing to learn our products, services, and processes.
- Responsible, dependable, and punctual.
- Comfortable using computers, email, and basic office systems.
- A positive team player who enjoys helping others.
Experience
Previous experience in customer service, inbound calling, call centers, reception, sales support, or similar roles is preferred.
Experience working with U.S. customers is a plus.
However, experience is not everything. We’re also open to candidates who have strong communication skills, the right attitude, and a genuine willingness to learn.
A Great Fit for This Role
This position is a great fit for someone who is naturally good with people, confident on the phone, and comfortable communicating in both English and Punjabi.
You don’t need to know everything on day one. We’ll provide training and help you learn the role.
What matters most is that you can listen, understand the customer's needs, communicate professionally, and make sure they get the right help.
We value people who are patient, dependable, respectful, willing to learn, and genuinely care about creating a great customer experience.
And just as importantly, we want someone who enjoys being part of a team, has a positive attitude, and likes having a little fun while getting the job done.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Experience:
- Customer service: 1 year (Required)
Location:
- Mohali, Punjab (Required)
Shift availability:
- Overnight Shift (Preferred)
Work Location: In person
