The Microfinance Manager is responsible for planning, implementing, and monitoring the organization's microfinance operations. The role focuses on achieving business growth, maintaining portfolio quality, ensuring regulatory compliance, managing branch performance, and leading field teams while delivering financial services to low-income households and small entrepreneurs.
Key ResponsibilitiesBusiness Development
- Develop and implement strategies to achieve loan disbursement targets.
- Identify new business opportunities and expand operations in assigned areas.
- Build relationships with local communities, SHGs, JLGs, NGOs, and business partners.
- Increase customer acquisition while maintaining portfolio quality.
Credit & Loan Management
- Review and approve loan applications within delegated authority.
- Ensure proper customer verification, KYC, and credit assessment.
- Monitor loan utilization and repayment performance.
- Minimize Non-Performing Assets (NPA) and overdue accounts.
- Supervise loan recovery activities and follow-up.
Team Management
- Recruit, train, mentor, and evaluate Branch Managers and Field Officers.
- Conduct regular branch visits and performance reviews.
- Ensure productivity and discipline among field staff.
- Organize training on lending procedures, customer service, and compliance.
Operations Management
- Ensure smooth daily branch operations.
- Monitor cash handling and documentation.
- Maintain accurate loan records and MIS reports.
- Coordinate with finance, audit, HR, and IT departments.
Compliance & Risk Management
- Ensure compliance with RBI regulations and company policies.
- Maintain KYC, AML, and internal control standards.
- Support internal and external audits.
- Identify operational and credit risks and implement corrective actions.
Customer Relationship Management
- Maintain excellent customer service standards.
- Resolve customer complaints promptly.
- Conduct financial literacy and awareness programs.
- Strengthen long-term customer relationships.
Reporting
- Prepare daily, weekly, and monthly business reports.
- Analyze branch performance and portfolio trends.
- Present business reviews to senior management.
- Monitor achievement against budgets and targets.
Key Performance Indicators (KPIs)
- Loan disbursement achievement
- Portfolio Outstanding
- Portfolio at Risk (PAR)
- Collection Efficiency
- Recovery Percentage
- NPA Level
- Customer Growth
- Branch Profitability
- Employee Productivity
- Audit Compliance Score
Educational Qualification
- MBA (Finance/Marketing/Rural Management) or equivalent.
- Graduation in Commerce, Finance, Economics, or related field.
Experience
- 5–10 years of experience in Microfinance, NBFC, Banking, or Financial Services.
- Minimum 2–3 years in a managerial or leadership role.
- Experience in SHG/JLG lending is preferred.
Required Skills
- Credit appraisal and risk assessment
- Portfolio management
- Loan recovery management
- Team leadership
- Business development
- Financial analysis
- MIS reporting
- Excellent communication and negotiation skills
- Problem-solving and decision-making
- Knowledge of RBI and microfinance regulations
- Proficiency in MS Excel and MIS software
Preferred Industry
- Microfinance Institutions (MFIs)
- NBFC-MFIs
- Small Finance Banks
- Cooperative Banks
- Rural Financial Institutions
Pay: Up to ₹35,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
