Location: Bangalore, Karnataka (Office-based, No Remote Work)
About GoBuzz Marketing:
Leading B2B communication solutions provider specializing in SMS, Email, Voice, WhatsApp Business API, and RCS services for enterprises across India.
Key Responsibilities
- Provide 24×7 client support for SMS, Email, Voice, WhatsApp, and RCS platforms via email, phone, and ticketing system
- Troubleshoot technical issues, coordinate with backend/vendor teams, and ensure timely resolution
- Handle client queries related to API integration, campaign delivery, reporting, and platform functionality
- Document support tickets, maintain client communication logs, and track resolution timelines
- Monitor platform performance and proactively communicate service updates to clients
- Assist with DLT registration, template approval processes, and compliance requirements
Qualifications & Skills
Education:
- BCA, MCA, B.Tech (Computer Science/IT), or equivalent graduation degree
Language Proficiency:
- Fluent in English, Hindi, Kannada (spoken & written)
- Excellent email communication and client-facing skills
Technical Skills:
- Strong understanding of APIs, web services, and HTTP protocols
- Comfortable working with laptops, multiple browsers, and communication tools
- Familiarity with communication platforms (SMS gateways, Email APIs, WhatsApp Business API) – training provided
- Basic knowledge of DLT/TRAI compliance preferred
Experience:
- 1-2 years in technical support, customer success, or BPO operations in a similar field is a must
- Experience in SaaS/technical support environment is a plus
Work Requirements
- On-site work at Bangalore office (Koramangala)
- Fixed office hours with flexibility for extended support as needed
- Willingness to handle round-the-clock client escalations (rotational shifts possible)
- Local candidates preferred (Bangalore-based)
What We Offer
- Competitive salary + performance incentives
- Comprehensive training on communication platforms
- Career growth opportunities in fast-growing marketing tech company
- Supportive team environment
Job Types: Full-time, Permanent, Fresher
Pay: ₹250,000.00 - ₹500,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid time off
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have an understanding of the functioning of Telecom Industry and the communication tool offered by us?
Education:
Experience:
- Similar field support related : 1 year (Required)
Work Location: In person
