Company: EVERGO Tours
(Backend Operations Office of Wordcraft Group of Companies – UAE)
About the Company
Wordcraft Group of Companies is a leading UAE-based business group with operations across multiple sectors, including legal translation, PRO services, travel, education, business setup, and early childhood education. The group comprises renowned divisions such as Wordcraft Legal Translation, Wordcraft PRO, Evergo Tours, Balloon Nursery, and Wordcraft Institute.
Our backend operations are managed from our office in Ramanattukara, Kerala, where dedicated teams provide administrative, customer support, and operational services to clients throughout the United Arab Emirates.
Position Summary
We are seeking a proactive and customer-focused Customer Service Representative (CSR) to join our backend operations team. In this role, you will be responsible for assisting customers, responding to service enquiries, coordinating with internal departments, and ensuring an excellent customer experience throughout the service process.
The selected candidate may also be assigned additional operational responsibilities across various business divisions based on organizational requirements.
Key Responsibilities
- Handle customer enquiries through phone calls, WhatsApp, email, and other communication channels in a professional and timely manner.
- Assist customers by providing accurate information about company services, documentation requirements, and service procedures.
- Manage both inbound and outbound customer communications to ensure efficient follow-up and service completion.
- Maintain and update customer information, follow-up records, and service status using CRM software and internal systems.
- Coordinate with internal departments, including operations, translation, administration, and marketing, to facilitate seamless service delivery.
- Monitor pending customer requests and conduct regular follow-ups to ensure customer satisfaction.
- Support day-to-day administrative and backend operational activities as assigned.
- Ensure confidentiality of customer information while maintaining high standards of professional communication.
- Identify opportunities to improve customer service quality and operational efficiency.
- Perform additional responsibilities assigned by management to support business operations.
Candidate Requirements
- Previous experience in customer service, client support, customer relations, or call centre operations is an advantage.
- Fresh graduates with excellent communication and interpersonal skills are encouraged to apply.
- Strong verbal and written communication skills in English are essential.
- Knowledge of Arabic, Malayalam, or Hindi will be an added advantage.
- Excellent customer handling, relationship-building, and problem-solving skills.
- Confident in handling customer interactions over telephone and digital communication platforms.
- Ability to multitask, prioritise work, and perform effectively in a fast-paced environment.
- Basic knowledge of Microsoft Office, email communication, and CRM applications.
- Positive attitude, willingness to learn, and strong team collaboration skills.
What We Offer
- Competitive monthly salary with attractive performance incentives.
- Opportunity to work with an established UAE-based business group.
- Exposure to multiple industries, including legal services, travel, education, and business support.
- Friendly and professional work environment with a collaborative team culture.
- Continuous learning, training, and long-term career development opportunities.
Job Location
EVERGO Tours – Backend Operations Office
Parammal, Ramanattukara, Kozhikode, Kerala
Employment Type
Full-Time | Work from Office
Commuting Requirement
Applicants should be able to commute to the office daily or be willing to relocate to Ramanattukara before joining.
Language:
- Fluent English (Preferred)
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
