Location:
Chennai, TN, IN, 600001
Salary:
Dependent on skills & experience
Division:
Education
Department:
Sales -School Education (South)
Job Title
- Title: Manager, Professional Development
- Department: Sales Support
- Location: Vijayawada
About the Role
Introduction –
This is a valuable opportunity to contribute to the growth and success of Oxford University Press’s School Education business by strengthening customer engagement and driving product adoption. As a Manager, Professional Development, you will play a key role in increasing market share by building strong relationships with schools and enhancing the effectiveness of sales initiatives.
This role offers a positive career move for individuals looking to expand their impact beyond traditional roles into customer engagement, product training, and value-driven selling. You will be contributing to a purpose-led organisation focused on delivering high-quality learning solutions and improving educational outcomes.
The role is particularly engaging as it involves direct interaction with schools, delivering product presentations, designing engagement activities, and supporting sales teams through training and enablement. You will work in a collaborative environment with cross-functional teams, making it both dynamic and impactful.
Opportunity –
In this role, you will:
Drive revenue from existing user schools through retention, upselling, and cross-selling opportunities
Conduct product briefings and presentations in schools, including preparing and delivering sessions as required
Ensure timely completion of SLAs and adherence to SOPs
Design and execute innovative customer engagement initiatives to enhance customer satisfaction
Ensure prompt resolution of customer issues, maintaining minimal complaint turnaround time
Work towards improving product usage and adoption across user schools
Conduct internal product training sessions to strengthen the knowledge and effectiveness of sales teams
Maintain accurate reporting, auditing, and documentation of activities
Collaborate with internal stakeholders across sales, marketing, and product teams
Engage with external stakeholders including school heads and teachers across private and public institutions
Impact:
Your role will directly influence customer retention, product adoption, and revenue growth. By enhancing engagement and enabling sales teams with strong product knowledge, you will contribute significantly to strengthening OUP’s market position and customer relationships.
About You
Essential Criteria
Graduate or postgraduate degree in any discipline with strong communication skills
Minimum 5 years of relevant industry experience
Strong interpersonal and communication skills, with the ability to engage stakeholders at different levels
Ability to multitask and perform effectively in a fast-paced environment
Good understanding of computer applications
Desirable Criteria
Experience in teacher training and school teaching
Ability to manage customer relationships and drive engagement initiatives effectively
Queries
Please contact
[email protected] with any queries relating to this role. To ensure a smooth application process, please submit your CV through the application link rather than via email.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
Job Category:
Sales & Business Development
