Project Role : Transition Lead
Project Role Description : Oversee and coordinate all aspects of transitioning services, teams, or processes from one state to another, with minimal disruption and alignment to organizational goals. Manage timelines, stakeholders, and deliverables across workstreams like knowledge transfer, technology, and people integration. Ensure readiness and a smooth execution.
Must have skills : ServiceNow IT Service Management
Good to have skills : ServiceNow Customer Service Management (CSM)
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Transition Lead, a typical day involves overseeing and coordinating the comprehensive process of transitioning services, teams, or processes to new operational states. This role requires managing multiple timelines and engaging with various stakeholders to ensure alignment with organizational objectives. The Transition Lead carefully monitors deliverables across different workstreams, including knowledge transfer, technology integration, and people management. Ensuring readiness and facilitating a seamless execution of transitions are central to daily activities, requiring proactive planning and effective communication to minimize disruption and support organizational success.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to ensure smooth transition processes and mitigate risks.
- Monitor progress and provide regular updates to leadership and stakeholders to maintain transparency.
- Support junior team members by providing guidance and facilitating their development within transition activities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow Customer Service Management (CSM).
- Good To Have Skills: Experience with ServiceNow Customer Service Management (CSM).
- Strong knowledge of IT service management principles and best practices.
- Ability to manage complex projects involving multiple teams and stakeholders.
- Experience in coordinating knowledge transfer and technology integration during transitions.
- Excellent communication and stakeholder management skills to facilitate collaboration and alignment.
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
