We are looking for a well-groomed and customer-focused Event Customer Support Executive to represent our premium ice cream brand at promotional events, exhibitions, mall activations, and corporate events. The ideal candidate should have a hospitality background, excellent communication skills, and a passion for delivering exceptional customer experiences. This role involves interacting with customers, introducing them to our products, and creating a positive brand impression.
Key Responsibilities
- Represent the brand professionally at promotional events, exhibitions, and activations.
- Welcome and engage customers with a warm and courteous approach.
- Explain the brand story, product range, flavors, ingredients, and unique selling points of our ice creams.
- Offer product samples (where applicable) and encourage customer trials.
- Answer customer queries regarding products, pricing, offers, and availability.
- Assist in converting customer interactions into sales opportunities.
- Ensure the event stall or kiosk is clean, organized, and visually appealing.
- Coordinate with the Sales and Marketing teams for smooth event execution.
- Collect customer feedback and provide event insights to the team.
- Maintain high standards of hospitality and customer service throughout the event.
Eligibility & Qualifications
- Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, Aviation, or a related field.
- 1–3 years of experience in Hospitality, Hotels, Aviation, Luxury Retail, Customer Relations, or Guest Services.
- Freshers with a hospitality qualification and excellent communication skills may also be considered.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Well-groomed with a professional and pleasant personality.
- Strong customer service and hospitality mindset.
- Confident in interacting with customers and handling product demonstrations.
- Positive attitude with the ability to engage and influence customers.
- Willingness to travel to different event locations and work on weekends/holidays based on event schedules.
- Ability to stand for extended periods during events.
Preferred Experience
Candidates with experience in:
- Hotels & Resorts
- Aviation / Cabin Crew
- Event Hospitality
- Guest Relations
- Luxury Retail
- Food & Beverage Service
- Brand Promotions
Employment Details
- Employment Type: Full-Time
- Experience: 1–3 Years (Freshers with Hospitality background may apply)
- Industry: Ice Cream / FMCG
- Compensation: As per company standards
This role is ideal for candidates who enjoy interacting with people, creating memorable customer experiences, and representing a fast-growing premium ice cream brand at high-visibility events.
Pay: ₹28,000.00 - ₹35,000.00 per month
Application Question(s):
- Have you ever convinced a customer to buy or try a product?
Experience:
- Hospitality: 2 years (Required)
Work Location: In person
