Location: Bengaluru, Karnataka
Department: Hardware Support / Diagnostics
Company: Kazam EV Tech Pvt Ltd
Employment Type: Full-Time
About Kazam EV Tech Pvt Ltd Kazam is an agnostic EV charging software platform building India’s largest smart and affordable charging network. With over 11,000+ devices onboarded, Kazam supports fleets, CPOs, RWAs, and OEMs through a complete software stack including a white-label app, API integrations, load management, and a charger monitoring dashboard. The platform works with both Kazam and OCPP-enabled chargers, helping partners run a hassle-free business while tapping into a growing network of 50,000+ EV drivers to drive utilisation.
Job Summary
We are looking for a technically strong and detail-oriented Hardware Diagnostics Specialist to support and analyze field returns, defective units, and customer-reported issues. The ideal candidate will work closely with customer support, quality, and engineering teams to carry out root cause analysis (RCA), component-level debugging, and design feedback for improving EV charger hardware.
Key Responsibilities
● Diagnostics & Root Cause Analysis (RCA): Conduct detailed hardware diagnostics of returned or failed EV chargers. Identify root causes for failures across components, boards, and system-level performance.
● Failure Replication & Testing: Recreate customer-reported issues using lab equipment. Validate hardware functionality under simulated conditions and power cycles.
● Component-Level Debugging: Use oscilloscopes, multimeters, power supplies, and diagnostic tools to debug PCBs, power modules, and embedded controllers0
. ● Documentation: Log all findings in structured diagnostic reports. Maintain a failure database to track trends and common issues.
● Cross-Functional Coordination: Collaborate with hardware design, firmware, and product teams to share diagnostic insights and suggest design or manufacturing improvements.
● Corrective Action Support: Support implementation of CAPA processes, and provide feedback to quality and production teams for process improvements.
● Customer Feedback Loop: Translate technical root cause findings into actionable feedback for customer-facing teams to communicate resolutions effectively. Requirements
● Bachelor’s degree in Electrical/Electronics Engineering or similar field. ● 2+ years of hands-on experience in hardware testing, debugging, or repair—preferably in EV, power electronics, or IoT industries.
● Strong experience with lab tools like oscilloscopes, power analyzers, and test jigs.
● Ability to analyze PCB schematics, interpret firmware logs, and perform board rework/soldering.
● Familiarity with communication protocols such as CAN, RS485, and Ethernet.
● Understanding of high-voltage safety practices. ● Good documentation and communication skills.
● Willingness to work in lab/field environments as required.
Preferred Qualifications
● Experience with EV chargers, AC/DC conversion, or onboard diagnostic systems.
● Exposure to debugging embedded systems and reading UART logs or diagnostic traces.
● Knowledge of quality systems and tools like 5 Whys, FMEA, or 8D problem solving.
● Familiarity with version control (e.g., Git), Postman, or basic firmware flashing tools.
What We Offer
● A hands-on role in India’s leading EV infrastructure company.
● High ownership and exposure to end-to-end product diagnostics.
● Opportunities for growth into technical lead roles.
● Competitive salary, lab resources, and performance incentives.
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund
Application Question(s):
- What is your Expected CTC?
Location:
- Bangalore City, Bengaluru, Karnataka (Preferred)
Work Location: In person
