Manage telephonic and walk-in admission enquiries throughout the year with timely and accurate responses.
Support admission operations during peak periods by efficiently handling high enquiry volumes.
Provide detailed counselling on programs, eligibility criteria, admission procedures, and timelines across various schools.
Coordinate with different schools and departments to ensure accurate and updated admission information.
Act as the first point of contact for prospective students and parents, ensuring professional interaction.
Provide personalized guidance to support informed program selection decisions.
Ensure prompt response and minimal waiting time for calls, emails, and walk-ins.
Maintain accuracy and quality in enquiry handling and communication.
Record, update, and maintain enquiry data, documentation, and follow-up records systematically.
Ensure continuity of services during peak workload, staff absence, or exigencies.
Manage walk-in visitors and maintain an organized counselling environment.
Conduct follow-ups with prospective students to support admission conversion.
Assist in workload distribution within the team to ensure operational efficiency.
Support tracking and analysis of enquiry trends for reporting and planning purposes.
