Network Troubleshooting: Remotely diagnose internet connectivity, router, Wi-Fi, and modem problems over the phone, chat, or email.Issue Resolution: Walk users through basic hardware/software configurations, static/dynamic IP setups, and speed optimization steps.Escalation Management: Track and escalate unresolved, complex network outages to higher-tier technical support (L2/L3) or dispatch field technicians when required.Billing & Account Support: Assist customers with plan upgrades/downgrades, invoice questions, and payment processing.Customer Retention: Deliver high-quality service to minimize customer churn by building rapport, active listening, and setting clear turnaround times for service restoration.
Pay: ₹19,264.19 - ₹49,508.40 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
