Job Summary
The Front Office Manager is responsible for overseeing all front office operations to ensure exceptional guest service, operational efficiency, and revenue optimization. The role requires strong leadership, guest relations expertise, and operational knowledge aligned with five-star hospitality standards, particularly catering to business travelers, corporate clientele, and high-profile guests.
Key ResponsibilitiesFront Office Operations
· Oversee daily operations of the Front Office, including Reception, Guest Relations, Bell Desk, Concierge, and Business Centre.
· Ensure smooth check-in and check-out processes while maintaining five-star service standards.
· Monitor room inventory, occupancy, VIP movements, and special requests in coordination with Housekeeping and Sales.
· Ensure compliance with hotel SOPs, brand standards, and statutory regulations.
Guest Experience & Service Excellence
· Personally handle VIPs, corporate guests, and escalated guest concerns to ensure satisfaction and retention.
· Drive a guest-centric culture with a focus on personalized service for business and leisure travelers.
· Monitor guest feedback, reviews, and service recovery measures to enhance overall guest experience.
Team Leadership & Training
· Lead, train, schedule, and motivate the front office team to deliver consistent service excellence.
· Conduct regular performance evaluations, coaching, and departmental training programs.
· Ensure proper grooming, discipline, and professional conduct of front office staff at all times.
Revenue & Financial Control
· Maximize room revenue through effective room allocation, upselling, and yield management in coordination with Revenue Management and Sales.
· Monitor front office expenses, cashiering procedures, billing accuracy, and night audit functions.
· Ensure proper handling of cash, credit, city ledger, and corporate billing.
Coordination & Administration
· Coordinate closely with Housekeeping, Engineering, F&B, Sales, and Security for seamless hotel operations.
· Prepare and submit daily, weekly, and monthly operational reports to management.
· Assist in budgeting, forecasting, and strategic planning related to front office operations.
Desired Candidate ProfileQualifications
· Bachelor’s degree in Hotel Management or Hospitality Administration (Master’s preferred).
Experience
· Minimum 6–10 years of experience in Front Office operations in a four or five-star hotel, with at least 3 years in a managerial role.
· Strong exposure to business hotels, corporate clientele, and MICE operations is preferred.
Skills & Competencies
· Excellent communication and interpersonal skills.
· Strong leadership, problem-solving, and decision-making abilities.
· Proficiency in PMS (IDS software - preferred).
· High standards of professionalism, grooming, and service etiquette.
· Ability to work under pressure and manage 24/7 operations.
Job Types: Full-time, Permanent
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
