Job Description – Relationship Manager / Telecaller
Department: Sales / Customer Relationship
Industry: Fintech / Financial Services
Employment Type: Full-Time
Experience: 0–3 Years
Location: Ahmedabad
Reporting - Team Leader / Sales Manager
Job Summary
We are looking for an energetic and customer-focused Relationship Manager / Telecaller to join our fintech sales team. The candidate will be responsible for handling customer enquiries, making inbound and outbound calls, generating and converting leads, explaining financial products, maintaining customer relationships, and achieving assigned sales targets.
The role requires excellent communication, strong follow-up skills, a target-oriented approach, and the ability to understand customer financial requirements.
Key Responsibilities
- Make inbound and outbound calls to prospective and existing customers.
- Explain the company's fintech/financial products clearly and professionally.
- Generate leads through telecalling and convert qualified leads into customers.
- Understand customer requirements and recommend suitable financial products.
- Follow up regularly with prospective customers until conversion.
- Assist customers with application, documentation, KYC, and onboarding processes.
- Coordinate with credit, operations, sales, and other internal teams for smooth processing.
- Maintain accurate customer and lead information in the CRM.
- Track follow-ups, applications, approvals, and disbursements.
- Handle customer queries and provide timely solutions.
- Maintain good relationships with customers and support customer retention.
- Identify cross-selling and upselling opportunities where appropriate.
- Achieve monthly/weekly targets for calls, leads, conversions, applications, and sales.
- Follow company policies, customer-protection guidelines, KYC requirements, and applicable compliance procedures.
- Prepare daily/weekly sales and calling reports for the reporting manager.
Key Performance Indicators (KPIs)
- Number of calls handled/made
- Qualified leads generated
- Lead-to-customer conversion ratio
- Applications/login generated
- Approval and disbursement value, where applicable
- Monthly sales/revenue achievement
- Follow-up efficiency
- CRM data accuracy
- Customer satisfaction and retention
- Adherence to compliance and process guidelines
Required Skills
- Excellent Hindi and English communication skills; knowledge of the local language is an advantage.
- Good telecalling and customer-handling skills.
- Strong sales and negotiation ability.
- Good listening and convincing skills.
- Ability to work with targets and deadlines.
- Basic computer and MS Office knowledge.
- Familiarity with CRM software is preferred.
- Positive attitude and willingness to learn.
- Ability to work effectively in a fast-paced fintech environment.
Eligibility
- Graduate in any discipline preferred.
- Freshers can apply; experience in telecalling, banking, NBFC, fintech, insurance, loans, or financial-product sales will be an advantage.
- Candidates should be comfortable with outbound sales calls.
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
